Frequently Asked Questions
Find clarity on our services
Pensioners residing in Switzerland who need guidance on legal matters related to retirement, social security, housing rights, wills and other issues can apply for our assistance. Eligibility is based on residency status and receipt of a state pension or equivalent.
You can apply by completing our online form at lexapensi.pro or by contacting our support team. Provide basic personal details and a brief description of your legal concern. We will review your case and schedule an initial consultation.
Typically we ask for a government-issued ID or passport, proof of pension receipt, any correspondence or notices related to your issue, and relevant contracts or agreements. Additional documents may be requested based on your specific situation.
A modest fee applies to the first review session, which covers a detailed assessment of your case. This amount is clearly outlined before you confirm your appointment, and you decide whether to proceed.
Once we receive your completed application and documents, expect an initial response within five business days. The overall timeline depends on case complexity, but we keep you informed at every stage.
Yes. Our team at LexaPensi is fluent in English, German and French. We ensure that you understand every step of the advice and that all correspondence is clear in your preferred language.
We specialize in senior-related matters including social security disputes, housing agreements, estate planning, will preparation, guardianship issues and rights in assisted living facilities.
All client information is handled with strict confidentiality in compliance with Swiss data protection regulations. Your personal details and case materials are stored securely and only accessible to authorized team members.
If you have concerns about our opinion, you may request a second review by another member of our team. We aim to address any questions and provide clarifications until you feel comfortable with our guidance.
We can arrange court representation through affiliated partners who specialize in senior cases. We coordinate every step, from filing documents to attending hearings on your behalf.
For any further inquiries, you can email us at support@lexapensi.pro or visit our website’s live chat. Our client support team is available Monday through Friday from 9:00 to 17:00 CET.